911 with Internet Phone Service

VoIP VoIP provides 911 because Your Safety Is Important

At VoIP VoIP, we provide a safe and reliable means of communication in times of emergency. VoIP VoIP 911 Dialing service operates differently than traditional 911, and because your safety is important to us, you'll just have to fill out a short form during the sign up process that tells us the street address where you will be using your VoIP VoIP service.

Most of our customers (other than WiFi, SoftPhone and non-interconnected VoIP customers) have access to either basic 911 or Enhanced 911 (E911) service. 911 Service cannot be used in conjunction with a Soft Phone or non-interconnected Virtual Numbers (virtual numbers not associated with a DID and therefore cannot receive calls from a PSTN line). 911 service is available only if you have an inbound phone number and have the ability to make outbound calls, and use your service in the United States.

Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, VoIP VoIP will automatically upgrade customers with basic 911 to E911 service. VoIP VoIP will not give you notice of the upgrade.

You must register with VoIP VoIP the physical location where you will utilize VoIP VoIP phone service (Service) for each phone line. Also note that if you move your device to another location, you must register your new location – it's easy – just log into the features section of your web account and follow the instructions. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the Service. This process can take several hours, and you will receive a confirmation email once 911 Dialing has been activated for your initial location or for a newly registered location. Regardless of what address you register for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to the VoIP VoIP national emergency response center.

Remember that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or VoIP VoIP phone service is terminated.

If you are unsure if your system is configured correctly for 911 service, you can use the E911 test script below to test a real emergency call. Please note that some localities require you to schedule E911 test calls in advance and will charge penalties otherwise. You should check with your local authorities before placing any unscheduled E911 test calls.

"Hello, this is a non-emergency call, I'm making a Voice-Over-IP test call. Do you have a moment to verify my emergency information or can we schedule a later time to do so? "

"Did you receive ANI information? What number do you show?"

(confirm that this matches the caller-ID/DID number that you expected to send)
"Were you able to retrieve ALI information? Can you verify the address that is displayed?"
(confirm that this matches your intended emergency address)
"Do you show my Call Back Number?"
(confirm that this matches the caller-ID/DID number that you expected to send)
"Does the information on your display appear in the proper fields?"
(the operator should answer yes, which confirms that none of the information fields appeared ordered incorrectly, e.g. the street number in the city field)

"Thank you for your time."

Please see our Emergency 911 Terms of Service for more information about our 911 Dialing feature.