VoIP Troubleshooting

Check all connections to the VoIP VoIP Telephone Adapter. Make sure that the LED on the VoIP VoIP Telephone Adapter is green when the phone is off hook. If not, ensure that you have an Internet connection.

Try the solutions as described in "Calling Issues with Router/Firewall"

If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your VoIPVoIP service because of firewall issues.

Try the solutions as described in "Calling Issues with Router/Firewall"

Check all connections to the VoIP VoIP Telephone Adapter. Make sure the ring volume on the phone is properly adjusted.

Try the solutions as described in "Calling Issues with Router/Firewall"

Reboot your equipment as described in "Rebooting Your Equipment."

Try the solutions as described in "Calling Issues with Router/Firewall"

If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your VoIPVoIP service because of firewall issues.

Try the solutions as described in "Calling Issues with Router/Firewall"

If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your VoIPVoIP service because of firewall issues.

Try the solutions as described in "Calling Issues with Router/Firewall"

If your broadband provider requires a USB connection instead of Ethernet, you must purchase a USB to Ethernet converter to connect to the VoIPVoIP Telephone Adapter.