Rebooting VoIP Device

When you have a problem with VoIPVoIP service a good place to start is rebooting your equipment.

To reboot your equipment, do the following:

1.) Power down your PC appropriately. Unplug the power to your VoIP telephone adapter, network router, and cable/DSL modem.

2.) Wait the appropriate amount of time for your cable/DSL modem and router to reset.

3.) Power up your cable/DSL modem and wait for it to start up completely before continuing.

4.) Plug in and power up your VoIP telephone adapter. Wait until the LED on top of the adapter has completely stopped blinking. Please do not interrupt this process by picking up the telephone handset.

5.) If using a network router, hub or switch, power it up and wait for it to start up completely before continuing. Otherwise, go to step 6.

6.) Reboot your computer and determine that you have an Internet connection.

7.) Pick up the phone handset to check for a dial tone. If problems persist, call VoIP VoIP technical support at (925) 395-5300.