Questions? Need Help?

Please visit this section to solve most of the issues about VoIP service. Simply click on the topic on the left side menu in finding more information about.

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Questions Before Signing Up

What is purpose of 911 and acknowledgement?

E911 is an emergency public safety response feature in the USA only. We were required by the FCC - Federal Communications Commission of the US to warn and receive client acknowledgement that the E911 over VoIP is limited.

All of our customers (other than WiFi, SoftPhone and non-interconnected VoIP customers) have access to either basic 911 or Enhanced 911 (E911) service.

911 Service cannot be used in conjunction with a Soft Phone or non-interconnected Virtual Numbers (Customers who don't have US phone number or International phone number are not associated with a DID and therefore cannot receive calls from a PSTN line). 911 service is available only if you have an inbound phone number and have the ability to make outbound calls, and use your service in the United States.

You have to go to your My Account / My Information / E911 link and you must register with VoIPVoIP the physical location where you will utilize VoIPVoIP phone service (Service) for each phone line. Also note that if you move your device to another location, you must register your new location to use the service.

Click here to learn more about 911 service!