What is a Virtual PBX?

A Virtual Private Branch Exchange (PBX) is a cloud-based telephone system that manages incoming and outgoing calls for individuals and businesses without the need for physical hardware or office. It offers features like call routing, voicemail, call recording, and more, improving communication efficiency.

How to Set Up VoIPVoIP Virtual PBX?

Setting up VoIPVoIP Virtual PBX is straightforward:

1. Register on the VoIPVoIP website.

2. Activate the PBX in your personal account by clicking on “Settings” in the “Virtual Phone System” block.

3. Configure Extensions for your employees under the tab “My PBX - Extensions”.

4. Connect Devices or Softphones using the provided SIP credentials under the tab “My PBX - Extensions”.

5. Customize Settings such as call forwarding, voicemail, and call recording as needed.

How to Configure Incoming Call Routing?

To manage incoming calls:

1. Navigate to "My PBX - Incoming Calls and IVR".

2. Create or modify call scenarios to define how calls are directed (e.g., to specific extensions, voicemail, or an IVR menu).

3. Set conditions based on time, Caller ID, or dialed number to control call flow.

4. In the settings of each scenario, configure call distribution and ringing times.

This setup ensures calls reach the appropriate destinations efficiently.

How to Enable Call Recording?

Call recording is a valuable feature for quality control and training:

1. Go to "My PBX - Extensions".

2. Select the desired extension and enable call recording in the “Call recording and recognition”

3. Recorded calls are stored securely in the cloud and can be accessed via "My PBX - Statistics and Charts".

Ensure compliance with local laws regarding call recording.

How to Make and Transfer Calls Using VoIPVoIP PBX?

To make calls:

1. Configure your IP phone, gateway, or softphone with the SIP credentials from "My PBX - Extensions."

2. Dial the desired number in the international format.

To transfer calls:

- Blind Transfer: Press #, dial the extension number, and press # again. For example, #101#.

- Attended Transfer: Press #, dial the extension number, and press #. For example, *101#.

For more detailed information and additional features, refer to the PBX setup instructions on the Zadarma website.