Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

Click here for FAQs...

Features Support

voip support

How do I port my phone number to VoIPVoIP? How much does it cost?

Porting your US (PSTN, Wireless, Toll Free) number to our service is an effortless and easy task with VoIPVoIP and it takes only (10) business days to complete.

This feature is FREE of charge for US Phone numbers. International number porting prices can be found at the bottom of this page.

To port your phone number first you need to buy a US phone number from us, which would be replaced with ported number at the end of the process.

You can buy US phone number while signing up for VoIPVoIP account choosing a phone number with the area code of the number you want to port. If you are already VoIPVoIP customer you can buy the phone number by logging to My Account and then "Buy Phone Number" link.

Once you buy a phone number with the same area code of the number you want to transfer, you need to open a ticket for our customer support.

In order to open a Help Ticket to port your number;

1. Login to My Account.

2. Click on "Help Desk " and then "Submit New Ticket " link

3. Enter a message requesting phone number transfer with the phone number information as well as;

- the registered name and address for this phone number

- the current provider name

- the last 4 digits of your SSN

- the Account number and PIN (if a wireless number)

4. Click on "Submit" button.

Your ticket will be responded by a VoIPVoIP customer care representative in 24 hours. It takes about (10) business days to complete the porting process once we reply you via ticket informing you that the porting process has begun. VoIPVoIP will keep you informed of the transfer process via email along the way.

Note : Do not cancel your phone service with your current provider until the porting process is completed. Once you start the porting process you cannot cancel the process but when the porting is completed you can port the number to another provider.

International Number Porting

Currently, VoIPVoIP supports local number portability (LNP) in 33 countries and our international support of LNP is continuously growing. Please contact us for the portability check of your number.

International Number Porting Price

List Country Price (USD) - Lead Time (working days)

AUSTRALIA 130.00 - 10 days
BELGIUM 25.00 - 6 days
BRAZIL 60.00 - 10 days
CANADA 10.00 - 9 days
CHILE 60.00 - 8 days
CROATIA 20.00 - 10 days
CYPRUS 110.00 - 19 days
CZECH REPUBLIC 120.00 - 12 days
DENMARK 50.00 - 16 days
DOMINICAN REPUBLIC 70.00 - 15 days
FINLAND 210.00 - 16 days
FRANCE 140.00 - 12 days
GERMANY 120.00 - 45 days
GREECE 30.00 - 6 days
HUNGARY 90.00 - 10 days
IRELAND 120.00 - 13 days
ISRAEL 20.00 - 17 days
ITALY 70.00 - 20 days
LATVIA 60.00 - 15 days
LITHUANIA 20.00 - 7 days
LUXEMBOURG 90.00 - 9 days
MEXICO 0.00 - 60 days
NETHERLANDS 70.00 - 15 days
NEW ZEALAND 80.00 - 10 days
NORWAY 90.00 - 15 days
PANAMA 60.00 - 9 days
POLAND 10.00 - 15 days
PUERTO RICO 40.00 - 13 days
ROMANIA 70.00 - 8 days
SLOVAKIA 140.00 - 19 days
SLOVENIA 10.00 - 5 to 12 days
SOUTH AFRICA 100.00 - 7 days
SPAIN 40.00 - 7 days
SWEDEN 70.00 - 12 days
SWITZERLAND 80.00 - 15 days
TURKEY 60.00 - 15 days
UNITED KINGDOM 30.00 - 22 days
UNITED STATES 15.00 - 11 days