Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Billing Support

I tried to buy more credit but it was declined. Why money is taken from my bank account?

If your credit card billing address has changed or your credit card is renewed with new expiration date or CVC, your transaction may be declined even when the credit card is valid and you might see this transaction as a charge in your bank acocunt for a short period of time.

At these times no money has been taken from your bank account. What you are seeing is simply an authorization, and this was reversed when the payment was declined.

Please be aware it may take your credit card company a few days to clear the authorisation.

This transaction will completely disappear from your bank account in couple of days. Please contact your bank if need further information, they will be able to confirm the money has not been taken.