Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Billing Support

How can I make payments or buy more credit with PayPal? How is my payment information and privacy guaranteed to be 100% safe & secure?

You can sign up to VoIPVoIP and purchase more credits using your PayPal or Credit Card.

Google Checkout is only available for the first time users of our service at trial period.

If you also bought a Virtual Phone Number (DID) with monthly payments, you will need to enter your credit card information for automatic monthly payments of your phone number.

To enter your credit card information;

1. Logon to My Account.

2. Click on "My Information"and than "Billing & Credit Card" link.

3. Enter your credit card information including billing address

Our system verify credit card information with the address, so please make sure to enter the address connected to your credit card as billing address

5. Click on "UPDATE" button.

To buy more credit;

2. Click on "My Account and than "Buy Credit " link under My Account.

3. Check the amount you want to buy as credit

5. Click on "Buy Now" button.

You can also turn on automatic recharge option and change increment of recharging option to $25 or $50 at this link.

The Secure Shopping Guarantee protects you while you signup or ar My Account links with, so that you never have to worry about credit card safety. When shopping at online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than This makes online buying as secure as purchasing by telephone.

We guarantee that every transaction you make at will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at

In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from while using our secure server.

We also realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.