Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Billing Support

How am I charged for the service?


VoIPVoIP Internet phone and Calling Card service with Pay-as-you-Go plan has no contract, no monthly fees, no setup or cancellation fee.

You can start up making calls by as little as $10 prepaid calling credit. Calls are billed per minute based on our low international rates starting from 1.9 cents a minute. (Click here to check all International rates.) The cost of call is subtracted from your prepaid credit and if you don't close automatic recharge option, each time your balance falls below $2.00 threshold, your credit card will automatically be charged at the increment of $10.00. You can close automatic recharge option anytime.


if you use the service in following ways, there is no equipment cost;

- With Bring your own VoIP device option

- From your PC- downloading free PC Phone from our web site

- Using only as calling card service by dialing 800 access number from US phone

- If you have Virtual Phone Number and receive calls with call forwarding feature.

You can also buy pre-configured VoIP adapter starting from $49.95 from VoIPVoIP while signing up or any time at My Account link. VoIPVoIP never locks equipments to its service so when you buy a device from us you own an unlocked VoIP device that you can use with any other VoIP provider in the future.


There are no monthly fees if you use the service only to make calls and do not have any virtual number to receive calls. But ıf you want to receive calls from regular/mobile phones you need to buy Virtual Phone Number.

You can buy US Virtual Phone Number with area code of your choice for $6.99/ month. You can also keep your current US phone number, porting to us for FREE.

You can also buy International Virtual Phone Number, there is $15 one time set-up fee and $15.00 monthly fee.

All incoming calls are FREE, if you receive calls with any VoIP device or PC phone connected to high speed Internet. You get all great calling features like Voicemail by e-mail, Caller I, Call Block, Do not Disturb and many others for FREE buying virtual number.

If you receive calls with your mobile/regular phone with call forwarding feature, you also pay call forwarding fee which is the same rate of calling that destination the call is forwarded. Learn more

There is no other setup fee or disconnection fee, or any other hidden fees. All taxes are included with our prices.