Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Features Support

voip support

In this section you can find answers to most of the questions other members have had about VoIPVoIP service features.

How do I port my phone number to VoIPVoIP?

How do I activate and access my Voicemail? How do I change the greeting?

How do I forward calls to another phone number?

How does Calling Card service work? Can I use it with VoIP service? How do I register my phone numbers for PINless dialing?

How can I enable/disable or block caller ID? How is caller ID handled?

How do I register the phone numbers for speed dialing?
How do I use speed dialing?

What is purpose of 911 and acknowledgement? How does 911 work?

What are the other features that I can use with my service?

If you cannot find an answer to your question in above FAQs and topics on the left, email support with an average response time of one hour and with customer support agents available 7 days/24 hours a day is the preferred method of accurate assistance.


For further assistance, VoIP VoIP Customer Support Agents are available by phone 8:00 AM- 5:00 PM Eastern Time, 5 days a week. Support Agents can also answer questions about placing your order or help you track a pending order.

Chat Online

Phone: (925) 395-5300

When contacting Customer Support, please note the results of troubleshooting steps you have attempted and please provide as much information as you can regarding to below points.

• VoIPVoIP Account Number

• Detailed description of the issue you are having.

• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.

For VoIP services plase also provide;

• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.

• Make and model of your router (if using one).

• Make and model of your telephone.

• Brief description of your home network (computers, routers, hubs, switches, firewall software).