Questions? Need Help?

The Calling Card Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Phone Card support

VoIP Direct /Phone Card Support

How Calling Card / Phone Card works?

If you are located in one of 20+ VoIP Direct countries, you can use VoIPVoIP Phone Card Service.

Click here for the list of the countries where you can use Phone Card service.

To start making calls with Phone card;

1. Register up to 5 personal PINless phone numbers - your home phone, office phone, mobile phone - whatever phones you frequently use.

If you haven't registered your numbers while signing up you can register any time by logging to the My Account and clicking the "Phone Card " link.

2. Dial our Phone Card access number in your country.

Click here to learn Phone Card access number in your country.

VoIPVoIP will recognize your phone number with its Caller ID and you will not be required to enter a PIN to make a call. Make sure that the Caller ID is not blocked.

3. Listen the greeting. Dial the number you want to call and press # (pound) key.

Make sure to start dialing the number after you hear the greeting. If you start dialing before listening the greeting our system might not get complete phone number and might not connect you to the correct number.

For international calls, dial country code and number, then press the # key. For domestic U.S. calls, just dial 1 + the area code and number then the # key.

Example to call a phone number in US 19253955200 #

Example to call a phone number in Germany 4921142221084 #

Start saving on your international calls.

You can register up to 10 phone numbers for speed dialing at My Account / features / Outgoing Calls link and connect to these numbers dialing only 1 digit.

Click here to learn more about speed dialing.

If you use VoIP Direct service you don't even need to dial Phone Card access number for 5 of your contacts.

Click here to learn how VoIP Direct works