Questions? Need Help?

The Calling Card Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Phone Card support

VoIP Direct /Phone Card Support

How am I charged for the service?

VoIPVoIP Calling Card service has absolutely no connection fee, no weekly or monthly fees, no expiration, no taxes or no other hidden fees.

You can start up making calls by as little as $10 prepaid calling credit.

Calls are billed per minute based on our low VoIP rates starting from 1.9 cents a minute. (Click here to check all International rates.) Phone Card rates are only 1 ¢/minute higher than our VoIP rates, which is the cost of calling our calling card local access number. (2 ¢/min for 800 numbers)

The cost of call is subtracted from your prepaid credit and if you don't close automatic recharge option, each time your balance falls below $2.00 threshold, your credit card will automatically be charged at the increment of $10.00. You can close automatic recharge option anytime at My Account/Buy Credit link.

You can also use your Phone Card account as VoIP service and make calls without paying 1 cents a minute Calling Card access fee.

In order to use your Phone Card account as VoIP service you need high speed Internet access and a VoIP device or free PC Phone software that you can download from our website. Click here to learn more about VoIP services.