Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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VoIP Support FAQs


In this section you can find answers to most of the questions other members have had about VoIPVoIP. Simply click on the topic on the left side menu in finding more information about. Below you can find answers to most common questions.

How do I configure my VoIP device?

I configured my VoIP device but I can't make calls. What is the problem?

I configured my mobile phone with VoIP settings but I can't register or I can't make calls even when it is registered. What is the problem?

How do I configure my PC Phone? Why do I get a registration error?

Why does my call sound broken up? Why am I experiencing poor quality calling regular or mobile phone numbers?

How do I dial local and International phone numbers?

If you cannot find an answer to your question in topics on the left or in VoIP service FAQs, email support with an average response time of one hour and with customer support agents available 7 days/24 hours a day is the preferred method of accurate assistance.


For further assistance, VoIP VoIP Customer Support Agents are available by phone 8:00 AM- 5:00 PM Eastern Time, 5 days a week. Support Agents can also answer questions about placing your order or help you track a pending order.

Chat Online

Phone: (925) 395-5300

When contacting Customer Support, please note the results of troubleshooting steps you have attempted and please provide as much information as you can regarding to below points.

• VoIPVoIP Account Number

• Detailed description of the issue you are having.

• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.

For VoIP services plase also provide;

• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.

• Make and model of your router (if using one).

• Make and model of your telephone.

• Brief description of your home network (computers, routers, hubs, switches, firewall software).