Virtual Number Support
In this section you can find answers to most of the questions other members have had about VoIPVoIP virtual numbers.
How do I buy Virtual Number? What are the prices? When will I receive my virtual number?
How do I port my phone number to VoIPVoIP? How much does it cost?
How do I forward virtual number calls to my mobile/regular phone?
How do I activate voicemail for my virtual number? How do I change the voicemail greeting?
I cannot be reached with my virtual number? What is the problem?
How do I make calls with my virtual number?
How do I buy more than one virtual number?
What happens if I fail to pay monthly fee for my virtual number?
How do I cancel/suspend my virtual number? Can I continue to use the service without my virtual phone number?
Can I port out my number to another service?
If you cannot find an answer to your question in FAQ's or topics on the left, email support with an average response time of one hour and with customer support agents available 7 days/24 hours a day is the preferred method of accurate assistance.
E-mail: support@VoIPVoIP.com
For further assistance, VoIP VoIP Customer Support Agents are available by phone 8:00 AM- 5:00 PM Eastern Time, 5 days a week. Support Agents can also answer questions about placing your order or help you track a pending order.
Phone: (925) 395-5300
When contacting Customer Support, please note the results of troubleshooting steps you have attempted and please provide as much information as you can regarding to below points.
• VoIPVoIP Account Number
• Detailed description of the issue you are having.
• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.
For VoIP services plase also provide;
• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.
• Make and model of your router (if using one).
• Make and model of your telephone.
• Brief description of your home network (computers, routers, hubs, switches, firewall software).