Questions? Need Help?

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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voip support

Account and Service Support

In this section you can find answers to most of the questions other members have had about VoIPVoIP account and services. Below you can find answers to most common questions.

How am I charged for the service?

Can I use the service in my country?

How can I set up a sub account? How can I access my sub account?

Where can I find information on International calling rates?

What is purpose of 911 and acknowledgement? How does 911 work?

Can I use my own VoIP device that I have from another VoIP Provider?

How do I dial an International phone number?

Where do I see my call details, payments, invoices?

How many simultaneous calls can I make or receive with my VoIP account? How can I order more channels or virtual numbers to make/receive calls?

My password resets by VoIPVoIP continuously. What is wrong?

When will my account be activated? When will I receive my Virtual Phone Number?

How do I cancel my service?

If you cannot find an answer to your question in above FAQs and topics on the left, email support with an average response time of one hour and with customer support agents available 7 days/24 hours a day is the preferred method of accurate assistance.


For further assistance, VoIP VoIP Customer Support Agents are available by phone 8:00 AM- 5:00 PM Eastern Time, 5 days a week. Support Agents can also answer questions about placing your order or help you track a pending order.

Chat Online

Phone: (925) 395-5300

When contacting Customer Support, please note the results of troubleshooting steps you have attempted and please provide as much information as you can regarding to below points.

• VoIPVoIP Account Number

• Detailed description of the issue you are having.

• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.

For VoIP services please also provide;

• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.

• Make and model of your router (if using one).

• Make and model of your telephone.

• Brief description of your home network (computers, routers, hubs, switches, firewall software).